Privacy Policy

At Apollo Multi Speciality Clinic, located at Swarn Vihar and 8-C 11, Extn, Gandhi Nagar, Jammu, we value your privacy and are committed to protecting your personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with applicable Indian data protection laws and medical ethics.

1. Information We Collect

We may collect personal and sensitive information, including but not limited to:

• Name, age, gender, contact number, email address

• Medical history, lab test results, prescriptions, and clinical notes

• Government ID (if provided during registration or insurance claims)

• Appointment details and payment information (when booking online)

2. How We Use Your Information

Your data is used for:

• Providing medical consultation and treatment

• Diagnostic testing and report generation

• Scheduling appointments and reminders

• Processing payments and insurance claims

• Improving clinical services and website functionality

• Communicating health information and follow-up care

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share it only in the following situations:

• With treating doctors and diagnostic staff within our clinic

• With external labs or specialists (if referred)

• With third-party payment gateways (like Razorpay/PhonePe)

• When required by law or medical emergency

4. Data Security

We take appropriate technical and administrative measures to secure your information from unauthorized access, loss, misuse, or alteration. However, no electronic system is 100% secure. Please use discretion when sharing personal information online.

5. Your Rights

You have the right to:

• Access your medical records

• Correct any inaccurate information

• Request data deletion, where legally applicable

• Withdraw consent at any time

To exercise these rights, please contact our administrative office at Contact@apollomultispecialityclinic.com